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PRIVACY POLICY
At Enesy Hair, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Enesy Hair collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, subscribe to our communications or otherwise interact with us.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT ENESY HAIR
Enesy Hair is an Australian hair extension and wig business offering raw hair extensions, wigs, hair services and related products.
For the purposes of this Privacy Policy, "Enesy Hair", "we", "us" and "our" refers to Enesy Hair.
We aim to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. INFORMATION WE COLLECT
Depending on how you interact with Enesy Hair, we may collect information such as:
Personal and contact information
Full name
Email address
Phone number
Billing and delivery address
Other contact details you provide when contacting us
Order and transaction information
Products purchased
Order details
Delivery information
Order history
Returns, exchanges or customer service enquiries
Information you provide regarding custom wig or hair orders
Hair consultation information
If you choose to use our hair consultation, colour-matching, wig or styling services, you may voluntarily provide information such as:
Hair preferences
Desired length, texture or colour
Wig specifications
Cap measurements
Hair photographs or other images you choose to provide
Information relevant to helping us recommend or customise a product
We only request information that is reasonably necessary to provide the service you have requested.
Website and technical information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Website interactions
Referring website
Approximate location information derived from technical data
Cookies and similar technologies
3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information directly from you when you:
Create or use an account
Place an order
Complete a checkout
Subscribe to our mailing list
Contact us
Request a consultation
Submit a contact form
Request a colour or hair match
Provide information for a custom wig
Communicate with us through social media
Participate in a promotion or competition
Browse or interact with our website
We may also receive certain information from service providers that help us operate our website, process payments, deliver orders and provide other business services.
4. WHY WE COLLECT YOUR INFORMATION
We collect and use personal information for purposes including:
Processing and fulfilling orders
Arranging delivery
Processing payments
Providing customer service
Responding to enquiries
Providing hair consultations and recommendations
Creating or customising wigs and other products
Managing returns, refunds and customer requests
Communicating with you about your order
Improving our website, products and services
Maintaining website security
Preventing fraud or misuse
Sending marketing communications where you have consented or where otherwise permitted by law
Maintaining business and accounting records
Complying with our legal and regulatory obligations
We will not use your personal information for purposes unrelated to our business activities unless permitted or required by law.
5. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment providers.
Enesy Hair does not generally receive or store your complete payment card details.
Your payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
6. SHIPPING AND DELIVERY
To fulfil your order, we may provide necessary information to delivery and shipping providers.
This may include your:
Name
Delivery address
Phone number
Email address
Order or tracking information
We only provide information reasonably necessary to deliver your order and provide related services.
7. THIRD-PARTY SERVICE PROVIDERS
Enesy Hair may use third-party providers to help operate our business and website.
These may include providers involved in:
Website hosting
Website functionality
Payment processing
Shipping and delivery
Email communications
Marketing
Website analytics
Customer support
Fraud prevention
Data storage
These providers may have access to personal information where reasonably necessary to provide their services to us.
We expect our service providers to handle information appropriately and securely.
8. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies, pixels and similar technologies.
These technologies may help us:
Keep our website functioning properly
Remember preferences
Understand how visitors use our website
Improve website performance
Measure marketing and advertising effectiveness
Provide relevant advertising
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.
9. MARKETING COMMUNICATIONS
If you subscribe to receive communications from Enesy Hair, we may use your email address or other contact details to send you information such as:
New product launches
Hair education
Promotions
Special offers
Restocks
Enesy Hair news
Relevant updates
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not stop essential communications relating to an order or service you have purchased.
10. SOCIAL MEDIA
If you contact or interact with Enesy Hair through social media platforms, the information you provide may be visible to us and handled in accordance with the relevant platform's privacy practices.
We encourage you not to publicly post personal information that you do not wish others to see.
11. PHOTOS AND CUSTOMER CONTENT
If you voluntarily provide photographs, videos, testimonials or other content to Enesy Hair, we will use that content only in accordance with the permission you provide and our applicable agreements with you.
We will not assume that permission to use a photograph or testimonial has been given simply because you have sent it to us.
If you have agreed to allow us to use your content and later wish to withdraw that permission, please contact us.
12. HOW WE STORE AND PROTECT YOUR INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the nature of the information, security measures may include:
Secure website connections
Password protection
Access controls
Secure third-party service providers
Limiting access to information where reasonably necessary
Appropriate digital and administrative security measures
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Complete transactions
Provide customer service
Maintain business records
Meet accounting and legal requirements
Resolve disputes
Prevent fraud
Protect our legal rights
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
14. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information where reasonably necessary to:
Payment providers
Shipping and delivery providers
Website and hosting providers
Technology and software providers
Marketing and email service providers
Professional advisers
Accounting or legal service providers
Government authorities or regulators where required by law
Other parties where you have given consent
We do not sell your personal information to third parties.
15. OVERSEAS DISCLOSURE
Some of our third-party service providers may operate or store information outside Australia.
As a result, your personal information may be disclosed to or stored by service providers located overseas.
The countries involved may vary depending on the services we use.
Where required by applicable privacy laws, we take reasonable steps to ensure that overseas recipients handle personal information appropriately.
16. ACCESSING YOUR PERSONAL INFORMATION
You may contact us to request access to personal information that we hold about you.
We will generally respond to an access request within a reasonable period.
In certain circumstances, we may be unable to provide access where permitted or required by law. If this occurs, we will explain the applicable reason where we are able to do so.
17. CORRECTING YOUR INFORMATION
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.
We will take reasonable steps to correct information where appropriate.
18. PRIVACY COMPLAINTS
If you believe Enesy Hair has not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
When making a privacy complaint, please provide as much relevant information as possible so that we can properly investigate the matter.
We will review and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
19. CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the information and take appropriate action.
20. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
Enesy Hair is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.
The updated version will be published on our website with a revised "Last updated" date.
We encourage you to review this page periodically.
22. CONTACT US
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact Enesy Hair through our Contact Us page or the contact details provided on our website.
Enesy Hair
Website: enesyhair.com
Enesyhair.com website is owned by Enesy Hair, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Enesyhair.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Enesyhair.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Enesyhair.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via support@enesyhair.com.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.