Luxury Hair, Sourced Specifically for You

At Enesy Hair, some of our most exclusive hair is available by pre-order.

Rather than keeping large quantities of premium raw hair sitting in stock, we source selected hair specifically for your order. This allows us to offer a wider range of lengths, textures and premium hair options while maintaining the quality standards Enesy Hair is known for.

Your order is placed first. Your hair is then carefully sourced, inspected and prepared before it makes its way to you.

Luxury takes a little time — and we believe the right hair is worth waiting for.

WHAT DOES PRE-ORDER MEAN?

A pre-order means the hair you have selected is not currently ready to ship from Enesy Hair.

Once your order and payment are received, we begin the sourcing process with our supplier.

Your selected hair is sourced according to the specifications on your order, such as:

• Hair type

• Length

• Texture

• Density

• Colour, where applicable

• Quantity

• Custom requirements, where applicable

Pre-order products will be clearly identified on the product page before you purchase.

WHY DOES ENESY HAIR USE PRE-ORDERS?

Premium raw hair is not ordinary stock.

Raw and specialty hair can vary by donor availability, length, texture and colour. Rather than purchasing large quantities of hair simply to keep shelves full, our pre-order model allows us to source according to actual customer demand.

This means we can offer you:

More choice.
Fresher sourcing.
Less unnecessary inventory.
Premium hair without unnecessary retail mark-ups.

It also allows us to offer rare and specialised hair that may not always be available as ready-to-ship stock.

HOW YOUR PRE-ORDER WORKS

01 — YOU PLACE YOUR ORDER

Choose your preferred hair, length, texture and quantity and complete your purchase online.

Your payment secures your order and allows us to begin sourcing your selected hair.

02 — WE SOURCE YOUR HAIR

Once your order is confirmed, we place the sourcing request with our supplier.

For selected raw and specialty hair, availability can depend on current donor and supplier stock.

03 — YOUR HAIR MAKES ITS WAY TO ENESY

Once sourced, your hair is transported to Australia.

International freight, customs clearance and supplier processing can affect the overall timeframe.

04 — QUALITY CHECK

When your hair arrives, we check the order before dispatch to ensure you have received the correct product and specifications. We may give a professional deep clean and condition too before packing.

05 — WE DISPATCH YOUR ORDER

Once your order has passed our checks, it is carefully packed and dispatched to you.

You will receive your tracking information by email once your order has shipped.

HOW LONG WILL MY PRE-ORDER TAKE?

Our estimated pre-order timeframe is:

Approximately 5–10 business days for hair extensions

Approximately 7–14 business days for custom wigs

These are estimated timeframes, not guaranteed delivery dates.

The timeframe begins once your order and payment have been successfully received.

Please remember that the above timeframe covers the sourcing and preparation process. Delivery time after dispatch is additional and depends on the shipping method selected at checkout.

For example:

Pre-order processing → Hair arrives → Quality check → Dispatch → Delivery

We recommend allowing additional time if you have a specific date or event you are purchasing for.

CAN MY PRE-ORDER ARRIVE EARLIER?

Absolutely.

Our stated timeframe is an estimate designed to give you a realistic expectation. Some orders may arrive and be dispatched sooner depending on supplier availability and freight movement.

We will always aim to get your hair to you as quickly as possible without compromising our sourcing and quality checks.

WHAT IF THERE IS A DELAY?

We work with international suppliers and freight carriers, so occasionally circumstances outside our control may affect your order.

This can include:

• Supplier processing delays

• Limited donor availability

• International freight delays

• Customs or clearance delays

• Airline or carrier disruptions

• Public holidays

• Unexpected high order volumes

If there is a significant delay affecting your order, we will contact you with an update.

Estimated timeframes are provided in good faith and are not guaranteed delivery dates

WHAT HAPPENS IF I ORDER PRE-ORDER AND READY-TO-SHIP ITEMS TOGETHER?

If your order contains both pre-order and ready-to-ship products, your order may be held until all items are available so that everything can be dispatched together.

If you would like your ready-to-ship items sooner, we recommend placing them in a separate order

CAN I CANCEL MY PRE-ORDER?

Because pre-order products are sourced specifically for your order, we may begin the sourcing process shortly after your purchase.

For this reason, pre-orders cannot be cancelled simply because you have changed your mind once sourcing has commenced.

Please make sure you have selected the correct:

• Length

• Texture

• Hair type

• Colour

• Quantity

• Product specification

before placing your order.

If you are unsure which hair is right for you, please contact us before purchasing. Our team is happy to help you choose.

WHAT IF I CHANGE MY MIND?

Due to the nature of our pre-order sourcing model, Enesy Hair does not accept returns or exchanges for:

• Change of mind

• Incorrect length selection

• Incorrect texture selection

• Incorrect colour selection

• Incorrect hair type selection

• Personal preference

• No longer requiring the product

This does not affect your rights under Australian Consumer Law where those rights apply.

Please refer to our Returns & Change of Mind Policy for full details.

WHAT IF MY HAIR ARRIVES WITH A PROBLEM?

We stand behind the quality of the products we supply.

If you believe your order has arrived faulty, damaged or incorrect, please contact us as soon as possible after receiving it.

Please do not wash, colour, bleach, install, cut, alter or otherwise use the hair before contacting us, as this may affect our ability to assess the issue.

We may request clear photographs or videos so that we can properly assess the concern and determine the appropriate resolution.

BEFORE YOU PLACE YOUR PRE-ORDER

Please make sure you:

✓ Read the complete product description

✓ Check your required length and texture

✓ Confirm the quantity you need

✓ Review our shipping information

✓ Review our Returns & Change of Mind Policy

✓ Allow sufficient time if purchasing for an event or appointment

If you need help choosing your hair, we recommend using Find Your Enesy Match or contacting us before placing your order.support@enesyhair.com.

YOUR HAIR. SOURCED WITH CARE.

We don't believe luxury hair should be rushed.

Every Enesy Hair pre-order is an opportunity to source the right hair for the woman who ordered it — with care, attention and the quality standards we expect for our own brand.

Luxury should feel effortless.

Luxury Perfected.